Former head of customer service at Morrison Water Services takes up new role for water company

Dan Rhodes, former head of customer service at Morrison Water Services has joined South Staffs Water & Cambridge Water as Customer Delivery Director.

Dan’s role will be to lead the teams responsible for delivering an excellent service for customers, both household and retailers; overseeing customer and retailer experience (C-Mex and R-Mex), customer operations, communications, change programmes and new innovations.

At Morrison Water Services, Dan implemented a change program to deliver a superior, customer experience for all customers. This won the Institute of Customer Service Best Customer Satisfaction Strategy 2019. He has also held roles at Severn Trent and Morrison Utility Services.