Quest Waste Management has achieved significant business growth following the implementation of cloud-based job management technology from BigChange. In the past 18 months, the Yorkshire based provider of domestic and commercial drainage services has opened a new depot serving the Midlands and south, invested over £1.8m in its fleet of specialist vehicles and more than doubled its workforce. The BigChange platform has been an integral part of this success, reducing Quest’s reliance on paper job sheets and manual scheduling, improving communication and providing additional business intelligence.
“BigChange has helped us to transform our business,” commented Ivan Smyth, Managing Director at Quest Waste Management. “By providing tools to efficiently manage every aspect of the mobile operation we have achieved a strong foundation for continuous growth.
“In fact, we see the impact of BigChange on the business every day,” he continued. “From initial enquiry, through to job allocation, completion and invoicing, BigChange helps us manage our resources and share critical information both within the company and with contractors and clients.”
Quest Waste Management is a specialist in tankering, CCTV drainage and sewer inspections, drain cleaning and unblocking, and ‘no dig’ technology pipe repairs. With a workforce of more than 65 individuals and a fleet of vehicles including articulated, rigid, vacuum and Jet Vac tankers, Vacuum and recycler units and CCTV and jetting vans, Quest provides a nationwide service to domestic and commercial customers including Costain, A1 Loohire and Acumen LTD.
The BigChange job management system incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence. Used to record customer details such as service histories, live quotes and ongoing jobs, the CRM is an important business tool helping Quest improve customer service levels, win more work and have insight on its commercial activities.
Customisable jobs sheets, accessed by field staff using tablets that are live linked to the back office, as well as automated scheduling, are reducing the admin resource required to manage the mobile workforce and increase operational efficiencies, whilst vehicle management tools, including real-time tracking, driver behaviour reports and utilisations statistics, are further improving job allocation and resource management.
BigChange is also helping Quest maintain the highest possible standards in quality, environment and health and safety management, in accordance with its ISO accreditations.
