National water retailer, water2business, has announced Andy Coates as replacement for Charley Maher at the helm of the business, following her departure from the Group.
Andy currently holds the position of Chief Operating Officer at water2business and has six years’ experience in the water retail industry. Andy has extensive experience in leading people, finance and customer service, and has helped to shape water2business into the leading retailer that it is today.
Since the water retail market opened in April 2017 water2business has achieved substantial commercial growth, winning national contracts with customers across multiple sectors and delivering savings for them with tailored water and wastewater management plans. It has also been praised for its customer service and in 2023 maintained the No 1 rated position on Trustpilot across the sector, a market compliance record performance of 97.2% and the lowest number of customer complaints of any large water retailer in the industry.
Alan Morgan, Chairman of the Board, said: “I am pleased to congratulate Andy on his new appointment. He brings a wealth of leadership and business experience, as well as continuity to the role, and the board have confidence in his ability to ensure water2business continues to deliver for customers, and achieve its future growth ambitions.”
Andy Coates commented: “I am delighted to be appointed Managing Director, I am incredibly proud of what the entire team has achieved in the last six years, I’m looking forward to continuing to deliver excellent service for our customers and clients, and a great place to work for our people, whilst growing our market share.”
