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Ofwat launches consultation on rules for bulk charges for new appointees

Government, Policy & Regulation
Ofwat has launched a consultation setting out its proposal to issue new rules for incumbent English water companies to comply with, when setting their...
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Overall trust hits a new low – Mike Keil, Chief Executive, Consumer Council for Water, discusses CCW’s latest findings

Water Vlogs
Mike Keil, Chief Executive of the Consumer Council for Water (CCW), discusses the findings of the CCW’s annual Water Matters survey, which finds that...
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Affinity Water’s innovative tariff trial delivers promising results for customers and the environment

Water Company News
An innovative tariff trial led by Affinity Water is showing strong early results in reducing customer bills and cutting water usage, a dual win...
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Overall trust in water companies falls again as customers question fairness of bills

Market Analysis & Research
Fewer households believe the amount water companies charge is fair, with customers’ overall trust in the sector also hitting a new low. That’s according to...
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Consumer Council for Water says water companies must show more consistent ambition over support for vulnerable customers

Insight & Opinion
Ahead of water companies across England and Wales finalising their vulnerability strategies on 30th June, the Consumer Council for Water (CCW) is urging them...
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Ofwat says water companies need to do better at sorting out customers’ complaints about bills – starting with better communications

Market Analysis & Research
Ofwat says that water companies must improve how they handle customer complaints about billing, with clearer and more effective communication being a crucial first...
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South West Water promises to keep people out of water poverty in the South West

Water Company News
South West Water is extending its promise to keep people out of water poverty across the region to 2030 by accelerating smart metering, ensuring...
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Leaf Water partners with South East Water to provide new billing service

Water Company News
Leaf Water has partnered with South East Water to provide tailored billing services for its customer frontline operations. This partnership covers both drinking and...
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Independent water networks call for ‘inefficient regulation’ to be scrapped to boost growth

Government, Policy & Regulation
The trade body representing independent water networks has called on the Government to scrap inefficient and outdated regulations to boost growth and speed up...
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Matrix Water teams up with South East Water

Water Company News
Matrix, a company supplying drinking water services for new build residential developments, has appointed South East Water as its billing agent. Matrix Water, a New...
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Committee calls on Water Minister to reform social tariffs for people in water poverty following Ofwat price review

Government, Policy & Regulation
The EFRA Committee has written to the Minister for Water and Flooding, Emma Hardy, to ask if there will be adequate support in place...
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Urgent action needed to protect cash-strapped households from soaring water bills, says Consumer Council for Water

Government, Policy & Regulation
The Consumer Council for Water (CCW) has warned many of the most financially vulnerable households will not be able to cope with a £123...
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CCW sets out blueprint for WaterSure reforms to bolster water bill support

Industry News
Improving water bill reductions for single people living with medical conditions which rely on higher levels of water use is among a raft of...
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mua Group partners with South East Water to provide billing services

Water Company News
Independent multi-utility network operator mua Group has partnered with South East Water to provide billing services to support its regulated water business. Newly licensed in...
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Less than half of business customers are taking action to save water, according to latest survey by CCW

Market Analysis & Research
Less than half of business customers in England and Wales (43%) are engaging in water-saving activities, according to the latest Testing the Waters survey...
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Ofwat to appear before MPs for questioning on water companies’ finances, customer bills and regulation of the industry

Government, Policy & Regulation
The Environment, Food and Rural Affairs Committee (EFRA) is due to hold an evidence session to scrutinise the work of Ofwat, questioning its Chief...
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2 in 5 households say they will find it difficult to afford water bill increases

Market Analysis & Research
Two in five households across England and Wales say they will find it difficult to afford the increases to water bills being proposed by...
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South West Water launches two new tariffs to trial fairer ways of charging customers

Water Company News
South West Water is set to launch two new innovative tariff trials as it looks to find fairer ways to charge customers, while protecting...
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Complaints rise as water companies fail to address customers’ concerns on the environment and water meters

Industry News
Water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints to the consumer...
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Kraken awakens customer service potential in water 

Insight & Opinion
The innovative customer service platform Kraken has made a successful transfer from energy to water. Ahead of their presentation at UKWIR’s annual conference, Portsmouth...
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Water bill compensation to double for poor customer service

Government, Policy & Regulation
The government has launched a consultation to double reimbursement for water company customers when their basic water services are hit. Under new plans, households and...
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Jersey Water proposes £26 annual price increase on average customer water bills in 2025

Water Company News
Jersey Water has announced average households will pay an extra 7p per day on their water bills next year. From 1 January, the utility’s tariff...
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Bad reactions to Ofwat’s proposed increase to average water bills

Government, Policy & Regulation
Following Ofwat's publication of their Price Review 2024 (PR24) Draft Determinations, the water industry regulator has been criticised over the amount that average customer...
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Trust in water companies reaches a 13-year low amid falling customer satisfaction

Market Analysis & Research
People’s trust in water companies risks being irreversibly damaged unless consumers witness a sustained improvement in the sector’s care of rivers and the wider...
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South West Water launches innovative new trial to make customer bills fairer

Water Company News
South West Water has announced an innovative new trial which will give customers the chance to save money on their bills by reducing their...
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Ready to Read awarded as a winner of the 2024 non-household Market Improvement Fund

Awards, Charity & Funding
Sagacity, in partnership with Clear Business Water, have announced that the ‘Ready to Read’ project has been awarded as a winner of the 2024...
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NI Water announces non-domestic water and sewerage charges will rise by 4.7% on average

Water Company News
NI Water has announced that from 1st April 2024, non-domestic water and sewerage charges will rise by 4.7% on average.    NI Water Director of...
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Payment plans are the most popular form of debt management support for water bill payers

Market Analysis & Research
As the cost of living crisis continues, new research shows that payment plans are the most popular form of financial support for water customers. Almost...
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Echo Managed Services strengthens its service with a new head of billing and collections

Appointments & People
Echo Managed Services, a leading provider of customer contact services for the water industry, commits to further enhancing its billing and collections capabilities by...
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Poor performers failing to get to grips with high levels of customer complaints

Market Analysis & Research
Households served by two of England’s water and wastewater companies are being let down by a failure to understand and deal with the causes...
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Southern Water submits record £7.8 billion Business Plan to Ofwat, but states customer bills will have to increase

Water Company News
Southern Water has submitted their proposed Business Plan (Price Review 24) for the 2025-30 regulatory period to Ofwat, setting an ambition beyond anything attempted...
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Efficient customer service is critical as rising household bills cause anxiety for customers

Market Analysis & Research
One in three (31%) people have experienced anxiety over their inability to pay household bills, according to new research. The affordability of water bills was...
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Consumer Council for Water research reveals action on the environment is key to water companies building trust

Market Analysis & Research
New research published by the Consumer Council for Water (CCW) shows that general levels of trust in water companies is high when it comes...
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Ofwat reports 33% rise in number of customers struggling to pay their water bill

Government, Policy & Regulation
New research by Ofwat shows that more customers are struggling with household bills and that two-thirds expect their situation to worsen in the coming...
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Complaints from businesses fall but water market remains hampered by poorer performers

Market Analysis & Research
Complaints from business customers about their water supplier have fallen but the gap between the best and worst performers continues to widen. It is positive...
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Yorkshire Water supports customers with £115m bill relief package

Water Company News
Households across the country have been impacted by rising costs of living. With double digit headline inflation and annual food bills set to increase...
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New research shows customers struggling to pay household bills are more likely to experience poor wellbeing

Market Analysis & Research
New research published by Ofwat shows that just over half of water bill payers believe they will struggle to pay a utility bill over...
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Water Magazine is a freely distributed monthly print and digital publication reporting on the UK & Ireland’s municipal and industrial water, wastewater and stormwater sector.

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