Echo Managed Services to deliver specialist customer service and new software to Northern Ireland Water following competitive retender
Specialist customer service and software provider for the water industry, Echo Managed Services, has won a new contract to deliver contact management, billing, and...
Arqiva awarded extension of smart water meter network with Anglian Water
Arqiva, a leading global media services and utilities communications infrastructure provider, has been awarded an extension to its contract with Anglian Water to deliver...
Focus remains on digital transformation and sustainability
In this Water Vlog, Sophie Borgne, recently appointed Segment President for Water and Wastewater at Schneider Electric, discusses the many ways in which the...
Making the most of existing infrastructure
Q and A with Mitch Donnelly, UK Managing Director, SUEZ Digital Solutions, an experienced C Suite leader in the water services and energy industries...
Double win for Echo at the Northern Ireland Contact Centre Awards 2023
Echo Managed Services, the specialist outsourced provider of multi-channel customer contact services for the water industry, has secured two prestigious awards at the Contact...
Research and innovation key to addressing water challenges, says UKWIR
Unprecedented concern and curiosity from the public about the water environment, resources and infrastructure signals the need to change the way research and innovation...
Groundforce Shorco extends its online tool to help with box designs
Trench and manhole box designs set to become quicker and easier with extension of digital design tool from Groundforce Shorco.
Engineers and temporary works coordinators...
It’s time to spend wisely, not just spend more, says Rimini Street’s Utilities Director, Mike Cattermole
There is significant motivation for the water industry to get its plans for Asset Management Period 8 (AMP8) right, not just because Government and...
Delivering the public sector’s digital agenda without the disruption
Rimini Street is a global provider of enterprise software products and services. In this article, Rimini's Utilities Director, Mike Cattermole, shares some insights on...
Information silos in water utilities: a stumbling block on the road to digital transformation
Digital transformation, defined as the process by which a company implements digital technology to obtain a competitive advantage, is becoming increasingly necessary in addition...
Severn Trent to revolutionise service for millions of customers with Kraken
Kraken, the fastest growing software provider for utilities in the UK, has licensed its tech platform to Severn Trent.
Kraken will enable the launch of...
Siemens data platform helps Northumbrian Water to tackle household leaks
Siemens Grid Software has secured a new contract with Northumbrian Water Group and have deployed EnergyIP® MDM X, part of the Siemens Xcelerator portfolio.
Northumbrian...
Yorkshire Water names British AI company Aiimi as a new IT partner to pioneer water strategies underpinned by data insights
Yorkshire Water Services has named British AI company Aiimi as a new IT partner, with work already underway to pioneer water strategies underpinned by...
Capula consultancy to accelerate digitalisation and decarbonisation of water industry
Capula, a leader in advanced system integration, has launched a new consultancy service to accelerate the digitalisation and decarbonisation of the water industry.
The wrap-around...
Mabey Hire’s bespoke temporary works solutions and digital design software provides resilience to Scottish water supply
As part of Scottish Water’s ongoing works to increase water resilience for Glasgow, Caledonia Water Alliance (CWA) was tasked with delivering a new 12km...
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