Dan Rhodes, former head of customer service at Morrison Water Services has joined South Staffs Water & Cambridge Water as Customer Delivery Director.
Dan’s role will be to lead the teams responsible for delivering an excellent service for customers, both household and retailers; overseeing customer and retailer experience (C-Mex and R-Mex), customer operations, communications, change programmes and new innovations.
At Morrison Water Services, Dan implemented a change program to deliver a superior, customer experience for all customers. This won the Institute of Customer Service Best Customer Satisfaction Strategy 2019. He has also held roles at Severn Trent and Morrison Utility Services.