Overall trust hits a new low – Mike Keil, Chief Executive, Consumer Council for Water, discusses CCW’s latest findings

Mike Keil, Chief Executive of the Consumer Council for Water (CCW), discusses the findings of the CCW’s annual Water Matters survey, which finds that fewer households believe the amount water companies charge is fair, with customers’ overall trust in the sector also hitting a new low.

He shares his view on how and why things are going wrong, and how not just the water companies, but government and the regulators as well, can help restore trust in the water industry as an environmental guardian at a time when climate change possesses some significant challenges for the nation.